With a tough economy putting pressures on margins and technology empowered customers demanding best in class service, companies are struggling to maintain profitability. Business Process Outsourcing (BPO) is a strategic step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills. Today, customers want to partner with BPO vendors who can add value to their business and provide competitive differentiation. To meet this need, BPO industry is evolving from a labor arbitrage “Lift and Shift” model towards a value driven Utility model.
A Few of Our Processes
Outbound UK Minilife Survey.
US Outbound Home Improvement Survey
Inbound ITES Technical Process.
Inbound Tech Sales
Inbound US Customer Service and Enquiry handling
Inbound US objection handling and Retention
Forced Oubound Sales and many more.
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